Technical and field services
Joy Global offers factory-trained service technicians and skilled tradespeople to maintain and repair your equipment 24/7, 365 days a year.
These regional service teams are regularly trained on the latest technologies and procedures and are frequently recertified in order to maintain the highest possible proficiency standards.
A properly managed and executed training and maintenance plan is critical to meeting your goals for productivity, availability, and lowest cost of ownership.
Joy Global helps you develop and manage your technical and field service strategies, based on your unique needs.
When we partner with you, we can effectively scope, plan, and schedule training and service events that minimize the impact on productivity and maximize your operational effectiveness.
Training descriptions
Training descriptions of our operator, electrical, and mechanical training are available.
Delivery methods
Our training delivery methods are flexible to meet your specific training needs and include both eLearning and Instructor Led training options.
Training model
Our training model is designed to incrementally develop the knowledge and skills required to successfully operate and maintain Joy Global equipment.
Training needs analysis
Our training needs analysis evaluates your staff on product-specific maintenance and operation knowledge.
ProMiner training simulator
Our ProMiner training simulators allow your new and veteran operators to safely train on P&H equipment.
Customer eLearning portal
The Joy Global customer e-learning portal allows easy access from anywhere in the world. Log into your eLearning classes here.
Parts manual portal
Our parts manual portal allows you to access all our maintenance parts manuals from one location.
Service portal
You can access operator and maintenance manuals for your equipment, as well as service bulletins.
ProManual application
Learn how you can access our product manuals through our convenient ProManual application.
Manual distribution policy
All commissioned equipment includes a standard mechanical, electrical, and operator manual package.
Dragline audit programs
Our machine audit process uses our center-of-excellence dragline service organization to provide you with a comprehensive picture of the health of your dragline.
Dragline maintenance training programs
Joy Global offers extensive dragline training to improve the skills of your dragline operators and maintenance technicians.
Dragline relocation services
From start to finish, we act as your primary contractor to seamlessly handle the teardown, packing, shipping, re-erection, and commissioning of your dragline.
Dragline replacement parts
Only Joy Global provides a comprehensive line of P&H brand parts for P&H draglines, as well as draglines from every other major manufacturer.
Dragline shutdown services
In the last 20 years, Joy Global has supported almost 50 major dragline shutdowns around the world, handling major overhauls on virtually all types of draglines
Dragline upgrade programs
Only Joy Global provides a comprehensive line of P&H upgrade components for P&H draglines, as well as draglines from every other major manufacturer.
Service center repairs
Joy Global service center repairs offer expedient repair turnaround times as well as high-quality repairs that are based on our OEM specifications and procedures.
Why use genuine P&H and Joy parts?
Consider some key factors when you are deciding on generic vs. genuine OEM parts.
Inspection programs
Joy Global offers a wide range of condition monitoring and preventive maintenance inspection programs.
On-site support
Our on-site service programs feature experienced, knowledgeable, and well-trained service teams that are available 24/7, 365 days a year.
Service for hire
Our service-for-hire teams are equipped to provide OEM-quality services and repairs at your shop or mining operation location.
Raise Bore Workshop
The Joy Global raise bore workshop in Santiago, Chile is the most advanced full-service inspection and repair center for this type of equipment in the region.